Terms & Legals

House of CARV is an online retailer of women's ready to wear. We sell directly to you, in our own name. We are not an agent or intermediary acting on behalf of anyone else.

You can contact us at support@houseofcarv.com. We accept email as a valid means of distance communication, and we use it to send order confirmations, delivery updates, and any notice required under these terms.

You must be 18 or over to place an order. By ordering, you confirm that the details you give us are true and current, and that you are the authorised holder of the payment method used.

Your order is an offer to buy. A contract is formed when we send you confirmation that your order has been dispatched, not when payment is taken.

Until dispatch, we may decline or cancel an order, for example if an item is unavailable, if a price is clearly wrong, or if we suspect fraud. If we do, you receive a full refund of anything you have paid.

The price shown is the final price. It already includes all applicable taxes and import charges.

Nothing further is charged on delivery. You will not be asked to pay customs duty, VAT, or any handling fee to the carrier when your order arrives.

Prices are shown in the currency matching your location. The currency and amount that apply to your order are the ones displayed at checkout when you complete it. Where shipping carries a cost, it is shown separately before you confirm your order.

Payment is taken when you complete your order. We do not store full card details. Payment is processed by our payment provider. See our Privacy Policy for how payment data is handled.

Delivery times, your right to cancel within 14 days, returns, refunds and faulty items are set out in full on our Delivery & Returns page, which forms part of these terms.

All items are subject to availability. If a price is clearly incorrect, we will tell you and cancel the order with a full refund. We are not obliged to sell at an incorrect price.

We take care with our descriptions, photographs and size guide. Colour can appear differently depending on your screen, so the shade you see may vary slightly from the piece you receive.

The content of this site, including images, text, the House of CARV name and the layout, belongs to us. You may view and download it for your own personal use. Reproduction, redistribution or commercial use requires our written permission.

Nothing in these terms removes or limits your statutory rights as a consumer.

Subject to that, we are not liable for indirect or consequential loss, or for loss that was not foreseeable when the contract was formed.

If any part of these terms is found to be invalid, the remaining parts continue to apply. These terms, together with our Delivery & Returns, Privacy Policy and Cookie Policy, form the agreement between us.

Nothing in these terms deprives you of the protection of the mandatory consumer law of the United Kingdom, and you may bring proceedings there.