Delivery & Returns

Our pieces are imported and sent directly to the address you give us.

Estimated delivery is 8 to 12 business days to the United Kingdom. The estimate for your specific order is shown at checkout.

We do not deliver to PO boxes.

If delivery cannot be completed after the carrier's attempts, your order returns to us and we will contact you to arrange either a redelivery or a refund.

This is your legal right. It applies in addition to anything else on this page.

You may cancel your order within 14 days of receiving it, without giving a reason. To cancel, send us a clear statement by email, or use the model form below.

In addition:

• We send you return instructions by email once you have told us you wish to cancel.
• Please send the item back without undue delay, and in any event within 14 days of telling us you wish to cancel.
• We cover the cost of returning the item. Once we have confirmed your cancellation, we arrange this for you, at no charge.
• We refund you to the payment method you used, at no cost to you, within 14 days of receiving the item back, or of you giving us proof that you have sent it, whichever is earlier.
• We may reduce your refund to reflect any loss in value caused by handling the item beyond what is necessary to establish its nature, characteristics and how it works.

Model cancellation form
(Complete and return this form only if you wish to withdraw from the contract.)

To House of CARV, support@houseofcarv.com:

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature (only if this form is notified on paper):
Date:

Tell us by email that you wish to return an item. We reply with return instructions.

Items should be unworn and in their original condition, with the original tags attached.

Refunds are issued to your original payment method, on the timing set out under Your right to cancel within 14 days.

If your order arrives damaged, faulty, or different from what was described, contact us by email with photographs of the item, its tag, and the packaging.

You have statutory rights, including a short term right to reject faulty goods shortly after delivery. Depending on the circumstances, you may be entitled to repair, replacement, a price reduction, or to end the contract.

Where an item is faulty or incorrect, we cover the cost of returning it.